Emergency Repairs

URGENT REPAIRS

Under the Residential Tenancies Act 1987, urgent repairs are:

  • burst water service
  • serious roof leak
  • Blocked or broken toilet system
  • Gas Leak
  • Dangerous electrical Fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase.

In the event it is an urgent repair:

  • Report any URGENT repairs to Revolve Real Estate or your designated property manager immediately if it is during business hours.
  • Outside of business hours tenants can contact tradespeople direct. Tenants are asked to first contact our preferred tradespeople to conduct any urgent repair.
  • Should our tradesperson be unable to conduct the repair, tenants are permitted to contact any other tradesperson that is able to facilitate the repair.
  • Invoices are to be provided for all works or tradespeople or tenants will not be paid or reimbursed.
  • Invoices are to list our agency name and details of the property and work undertaken.
  • Should a tenant organise a repair and it is found not to be urgent, they will be responsible for payment of any invoice.

Preferred Tradesmen List:

Gas & Plumbing TJF Plumbing 0411 100 696
Electricity Phoenix Electrical Maintenance 0403 326 657
Water Supply/Leaks TJF Plumbing 0411 100 696

NON URGENT REPAIRS

A maintenance request or “non-urgent repair” is any repair requested by you the tenant that is not deemed urgent under the Residential Tenancies Act 1987 which is listed above.

  • All repair requests are to be submitted to our office in writing to the following email address: [email protected]
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